Frequently Asked Questions
Do you offer compliance and risk management?
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Yes! We help businesses meet security compliance standards (ISO, NIST, HIPAA, etc.), ensuring you stay secure and compliant with industry regulations.

How do you handle cybersecurity incidents?
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Our Security Operations Center (SOC) continuously monitors for threats and takes immediate action to contain, investigate, and remediate any cyber incidents.

Why is Managed Endpoint Detection & Response (EDR) important?
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EDR actively detects, isolates, and neutralizes threats before they cause harm, preventing ransomware, phishing, and unauthorized access. It’s an essential layer of defense for business security.

What cybersecurity solutions do you offer?
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24/7 Threat Monitoring & Response, Managed Endpoint Detection & Response (EDR), Advanced Threat Protection, Security Awareness Training

Can you help with network security for my internet connection?
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Yes! We provide firewalls, VPNs, and extensive managed network services to ensure your internet connection is fast, secure, and protected from cyber threats.

How do I know which internet plan is right for my business?
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Our team will assess your business size, usage, and bandwidth requirements to recommend the best solution that ensures smooth operations.

What type of internet services do you offer?
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We provide high-speed business internet with a focus on reliability, security, and performance. Whether you need fiber, wireless, or dedicated business connections, we have solutions that fit your needs.

Do I need special hardware for NICE²?
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Not always, NICE² works with most VoIP phones, softphones, and mobile devices. We can also recommend hardware to enhance your experience.

What does a Managed Services Provider (MSP) do?
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As an MSP, we handle all aspects of your IT infrastructure, from 24/7 monitoring and unlimited support to security, backups, and cloud services. Our goal is to ensure your technology runs smoothly, so you can focus on growing your business.

What industries do you support?
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We provide IT solutions for a wide range of industries, including small to mid-sized businesses, healthcare, finance, legal, and professional services. Our solutions are designed to be scalable, secure, and industry-compliant.

Can you support remote and hybrid work environments?
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Absolutely! We provide secure remote access solutions, cloud-hosted communication systems, and VPN setups, ensuring your team stays connected and protected - wherever they work.

What is NICE², and how does it work?
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NICE² is our cost-effective, cloud-hosted PBX phone system, designed for business-grade communication. It provides scalable, high-quality voice services that work from anywhere, allowing your team to stay connected with minimal costs.

What are the benefits of switching to NICE²?
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Lower costs compared to traditional phone systems. Scalability - easily add or remove users, numbers and lines as your business grows. Flexibility - work from anywhere with cloud-based calling. Advanced features - call forwarding, voicemail-to-email, conferencing, and more.